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Terms And Conditions

The following sets forth the Terms And Conditions by and between Enlightened Psyche, a South Dakota business with the office at 1600 S. Western Ave, Sioux Falls SD 57103, and you, the user/buyer of our services. In this agreement, the words "you" and "your" refer to Buyer, Client, or Customer as applicable and "I", "we," "us," and "our," refer to Company. By contacting us and/or scheduling an appointment, you are admitting and accepting the following terms and conditions:

Adjusted Fee Services

The discounted rate is for the designated client only and cannot be transferred to any other person. Enlightened Psyche and its owner, Sarah Crooks, holds the right to cancel or deny the reduced session fees for any reason & at any time.

Rescheduling & Cancellations

General

Enlightened Psyche is committed to providing our clients with the best possible experience. In order to achieve this, we have created clear scheduling policies that allow us to give our clients the time and attention they deserve during their sessions. We strive to be responsive and accommodating when it comes to scheduling appointments, and we pride ourselves on our flexibility. If you have any questions about our policies or want to learn more about our services, please don't hesitate to contact us for more information.

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**The term "fee" referenced below is in regard to any deposit paid at the time of scheduling. 

Emergency & Unexpected Events

I understand that life sometimes throws us curve balls, such as flat tires or illness. If something does come up last minute, please reach out (call, text, or email) explaining the situation as soon as possible. I will use this information to consider waiving the fee, all or in part. Please note, this does not guarantee the fee will be waived automatically and will be left to my discretion.

In Person Sessions: General

Cancellation or reschedule made:

  • Over 48 hours in advance will not be charged for in-person session.

  • Less than 48 hours advance notice (including no-shows) will forfeit the deposit amount.

In Person Sessions: Inclement Weather
  • In-person sessions will be transferred to distant sessions via video call platform with the same date and time as the original appointment.

  • An email notification will be sent with a link for the call.

  • Payment will be required directly after the appointment via an invoice.

Distant Sessions: 

The session cost is required upfront and is non-refundable. Cancellation or rescheduling made:

  • Over 48 hours in advance will have the ability to reschedule within 30 days of the original appointment date** with no additional fee.

  • 24 - 48 hours in advance will be subject to a separate fee up to 50% of the scheduled session price. The full cost paid upfront can be applied to a re-scheduled appointment within 30 days of the original appointment date**.

  • Less than 24 hours (including no-shows) advance notice will not be able to reschedule their appointment and will forfeit their session cost. A new appointment, including session cost, will need to be paid and scheduled in order to receive services.

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​** "Original Appointment" is the first scheduled appointment that was paid for upfront, prior to any cancellation or rescheduling attempts.

Scope Of Services

General

Enlightened Psyche offers intuitive psychic & energy healing services based on the owner's, Sarah Crooks, personal journey of healing, intuitive gifts, and various course work. Although I have had individuals make claims of improvements with conditions, my services are not professional medical, psychological, psychiatric or crisis counseling. I cannot diagnose conditions, prescribe or perform medical treatment, prescribe substances, or interfere with the treatment plan of a licensed professional. I make no representation that my services are an alternative to professional medical or mental health care but, may compliment these treatments. If you are seeking professional medical or mental health care services, I suggest you consult with a licensed professional regarding your options. 

Trauma Informed Practices

While I have taken several classes and completed coursework regarding trauma informed practices, approaches, modalities, etcetera it does not negate risks that information & or services provided may trigger uncomfortable memories or reactions within yourself. In these occurrences, it is your responsibility to seek the appropriate level of care through licensed providers.

 

Reiki & other energy healing services may include gentle, sometimes hands on techniques. You acknowledge that long term energy imbalances may require multiple sessions and that individual results may vary by client; therefore their effectiveness depends on the client and no guarantee can be made regarding the results of its use. 

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There are several complex factors influencing the success of individual sessions, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment.  

As part of her philosophy of personal growth and self empowerment, it is important for Reiki recipients to know that they are participating in their own self-healing and that as a Reiki practitioner, she is just an aid to assist. The client has to be willing and open to heal and also has to take responsibility for their healing and learning journey.

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Intuitive Guidance

All guidance is subject to your own interpretation. You agree that any information or guidance provided does not constitute or substitute legal, psychological, financial, medical, business, or other professional advice. You understand and agree that Enlightened Psyche & its owner, Sarah Crooks and its employees (if applicable) claim no responsibility whatsoever to any person or entity for any liability, loss, or damage caused, or alleged to be caused, both directly and indirectly, as a result of the services you may receive now or in the future. You also agree to contact the practitioner in the event of any issues that should arise from the services received.

Your Responsibility As To Participation In Our Services

You accept responsibility to consult with an appropriate licensed professional to determine if you have any conditions that exist and, if so, whether such a condition poses a direct threat to the health or safety of yourself or others. You understand and acknowledge that we have no expertise in diagnosing, examining or treating any medical or mental health condition.

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You agree that you will not participate in our services with any medical condition, including mental, emotional, or physical, if such a condition poses a direct threat to the health or safety of yourself or others, and agree you will use our service in accordance with all applicable public health requirements.

 

Before signing up for any services, classes, or trainings offered by Enlightened Psyche, you confirm that any conditions you currently have (mental, emotional, or physical) are mild to moderate or well managed by an appropriate licensed professional. 

We reserve the right, however, to make the final determination in this regard. You acknowledge that you realize that ESP and related psychic phenomena and experimentation are not an exact science and we have made no representation of this.

Products

Aromatherapy

There will be no refunds, all or in part, on any products, fees, shipping costs, or additional compensation (tips). If an issue does arise regarding the product, please reach out to the owner directly for assistance and resolution of the issue.

Enlightened Psyche (formerly Sarah Crooks - Intuitive Services), its owner, and its employees claim no responsibility whatsoever to any person or entity for any liability, loss, or damage caused, or alleged to be caused, both directly and indirectly, as a result of the use of these products. I also agree to contact the owner in the event of any issues that should arise from use of the product. 

All Products Offered

There will be no refunds, all or in part, on any products, fees, shipping costs, or additional compensation (tips). If an issue does arise regarding the product, please reach out to the owner directly for assistance and resolution of the issue.

Enlightened Psyche (formerly Sarah Crooks - Intuitive Services), its owner, and its employees claim no responsibility whatsoever to any person or entity for any liability, loss, or damage caused, or alleged to be caused, both directly and indirectly, as a result of the use of these products. I also agree to contact the owner in the event of any issues that should arise from use of the product. 

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